--------------------. Please let me know how you get on. . You can only order one at a time a week apart. Please try the below for me, it should help with either optimising the connection, or prompt you to order a Pod;Hi alishabibi, A warm welcome and thanks for posting on our community forums. · Scan complete, Tap continue. We can see you have managed to speak to the team since posting and the pod was discussed, we trust everything was covered during the call. You can order WiFi pods from the Virgin Media Connect app. (The app needs to show you get download speeds under 20Mbps to be able to order the pod ) Please try following the instructions <<< here >>>Mobile Your Account. Networking and WiFi. We really want this Virgin installation to work - 500mbps in the front room and 0mpbs in a bedroom is a little extreme! Thanks. Tap Start the scanHi, I was trying for 1hour scan my house for Wi-Fi coverage, but I can’t do it as my Wi-Fi keeps cutting off. 75 MB/s)You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. Please try following the instructions <<< here >>>. You can now order an Intelligent WiFi Pod by calling 0800 064 3850. My Virgin Media App. It will identify the blackspots and allow you to order one Pod to start with. Hi @radders7, thanks for reaching out to us on the Virgin Media Community Forums. Verdict. Can anyone help. • Scan complete, Tap continue. There's no option to order a pod from the app, it keeps sending me to a "new customer" page to choose my package. Account - Mobile. Manage Your Account. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. The app should detect low signal and allow you to order them straight. Still having problems? You might need an intelligent WiFi Booster to give your signal, well, a boost. Options. Eventually got through to a lady in India who was very pleasant to speak to, but clearly non-technical and had trouble thinking outside. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. Only a button that says "Learn about Wifi pods", which goes to the "Activate Wifi Max" page. Tap Start the scan. If the scan picks up that you need a pod it will allow you to order some. Same issue as everyone else - VM connect detects the "fair" connection (27mbs download ) but there is no way to order a pod. I tried using the connect app but it is just about fast enough when connected so it won't let me order one. I might be missing something but I can't find any order form and have 3 rooms with below 10Mb. Tap Optimise WiFi now if an option. It says as a volt customer I can have up to three. Thanks - SteveI'm sorry to hear you're facing some issues with the Wi-Fi signal and service in your home. Hi Sorry to see you are having problems ordering the wifi boosters. I have a volt M200 package. VM will only send out one at a time, and there must be at least 7 days before ordering each one. Hi Aisha, I have also been trying to order 1 Wifi Pod as I have poorly signal i a couple of places in my housew but I cannot find where to. I have spent weeks now, on the vm connect app, customer service phone calls and live chat to no avail. The pods can only be sent out one at a time and a minimum of 7 days apart. You can get your 1st one by signing up to WiFi max. Tap Add a room, Tap the room you're in. Am on 1GB, very weak signal in partners office and constantly disconnecting. I'm fuming , how come Virgin media are quick to take yer money when things go up, but will not get back in touch with you when you have a problem, I thought I was OK on phone and laptops, regarding things I need to find out , but trying to order pods , to try and get better wi fi speeds is a nightmare, doing a. Watch the video below to find out how, and then read on for more. See the following page for details, including how to order online via My Virgin Media or through the Connect app. Account - Cable. See the following page for details, including how to order online via My Virgin Media or through the Connect appHi @Zahra_m27 . You cannot use a ‘purchased’ VM pods. I have a few spots in my house where I get no WiFi reception, even though the connect app tells me I get 10mbps! I have a 1gig fibre package which includes WiFi pods, but I have no clue how to order them. The Virgin Media Connect App is the control unit for your WiFi. Please can you try using the Connect app again to perform the Home Scan in the area where the signal is low(est) by performing the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Virgin Mobile. 0 Kudos. All the information you need to setup your first Pod or fix an. Stay safe online. 👋🏼 I'm sorry to hear about the issues you are having when trying to order out the Wi-Fi pods. Tap Start the scan ; Then Start the scan again ; While connect to WiFi, Tap I’m readyYou can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. Networking and WiFi. I have merged them now. We're here to help. Simply sign into My Virgin Media and you will see your orders on your account dashboard. Watch on As explained in the video, all you need to do to get your hands on an intelligent WiFi Booster is use the Connect app home scan feature. Then Start the scan again. . The wireless details from the Pod will be the same as the Hub's details, so no additional steps are required to connect the devices in the home. Hi @Pinkle89 thanks for getting back to us. If you which to go through the diagnostic process for this, I will send you a private message so that we can do this. See all your connected devices and pause WiFi to individual ones whenever you like – perfect for when it’s the kids’ bedtime. • Start the Scan (do this in every room) • Scan complete. Tried chat via connect app but says it's all busy and to try later. Stay safe online. I'm on 1 gig broadband with a hub 4. Scan complete, Tap continue. Please let me know how you get on. If you which to go through the diagnostic process for this, I will send you a private me. Please have a look here. Speak soon, Nat. This will be. They are free on Volt, 1GB or Oomph bundles. Networking and WiFi. However they can be chargeable depending what package you on. Tap Order a WiFi Booster if an option. . There's no option to order a pod from the app, it keeps sending me to a "new customer" page to choose my package. The firm said that the pods and the Media Hub. I was advised I could order one free through the connect app but not seeing an option to do so. The pods can only be sent out one at a time too. To see if you need a WiFi Pod, simply test your speeds on the Virgin Media Connect app. Scan complete, Tap continue. • Wait 2 mintues for Scan. We recently had VM fibre installed and the engineer said we needed to wait 14 days before ordering any WiFi Pods. The connect app has shown that one of the rooms has 10Mbs wifi, which is below the 20Mbs threshold for being able to order a free wifi pod. Simply text us on 07533 016 422 (for free on a Virgin Mobile) between 7am and 11pm Monday to Friday or 8am and 8pm Saturday to Sunday. Scan complete, Tap continue. Broadband, TV and Landline offers. While connect to WiFi, Tap I’m ready. While connect to WiFi, Tap I’m ready. Can I order a WiFi Pod on the Virgin Media Connect app? Yes, but only if you’re not getting download speeds of at least 20Mbps in every room. Patiently looking forward to a FTTP choice in my area. QuickStart, set up and connections. QuickStart, set up and connections. If you have no luck with the app you can call 0800 064 3850 to order. WiFi Pods and Boosters. 1 ACCEPTED SOLUTION. Sorry to see you are having problems ordering the wifi boosters. I have no coverage in at least one room in the house so need boosters, I've used the connect app to check speed in each room and for one room it either doesn't register at all and says it's not working or shows download sp. QuickStart, set up and connections. I have spent weeks now, on the vm connect app, customer service phone calls and live chat to no avail. · While connect to WiFi, Tap I’m. - 5289462. Speed QuickStart, set up and connections. I’ve spent over 2 hours on live chat and what’s app and not spoke to an agent yet. If it reveals you have a WiFi blackspot, you’ll be able to order your Booster straight in the app. I will send a private message - watch out for the purple envelope. However, you would soon pay off that cost by buying a "better" wireless solution that will be yours to own and use forever but it isn’t the simple plug and play option of the Pod (s). Please look out for the purple envelope in the top right of your screen. Tap Order a WiFi Booster if an option. Phone. . Connect app informs me we have zero wifi in one bedroom and not much more in the kitchen, and suggests ordering a wifi pod. Basically I got offered wifi pods before but I had split ssids so they couldn't send them. Networking and WiFi. More on accessibility contact options Guy very helpful explained that sales couldnt order but would get through to tech team but the wifi pods wouyld be free, put me on hold and after 25 minutes, tech team member answered ask what the problem was (blackspots in bedroom low sig 12 meg. Apologies for the delay in responding. Download the Virgin Media Connect app to scan the area to discover what’s getting in the way of your WiFi and chat with an agent about any issues. You can even reboot your Hub from the comfort of your sofa. If you which to go through the diagnostic process for this, I will send you a private message so that we can do this. Scan complete, Tap continue. Start the Scan (do this in every room) Scan complete. • Wait 2 mintues for Scan. Re: Order WiFi pods. · While connect to WiFi, Tap I’m ready. While connect to WiFi, Tap I’m ready. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. It never arrived. Security matters. QuickStart, set up and connections. Regards, Steven_L. Re: Order WiFi pods. Account - Cable. Please can you try the below steps for me on the app as it should help sort this; Tap Start the scan. . However, when I downloaded and used Chrome on my iPad, I found the icon and used it to have a message conversation with “Andi BOT” about ordering a WiFi Pod. can you please advise how I get a Wifi Pod . My Virgin Media App. Start the Scan (do this in every room) Scan complete. I have a Volt package so should be able to get up to 3. You can add WiFi Max to any deal that doesn’t have Volt (M50 Broadband or. Sign in . Thanks in advance. I have situated my router in the hall. Retail Wireless Repeaters or Wi-Fi Mesh / Routers are so much more capable - and work with any ISP. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan to complete, and then tap Continue. I'm sorry to hear about the issues with the Connect App and the Wi-Fi when you're trying to scan the house. Not sure if you have downloaded the 'Virgin Media Connect' app, which, once installed allows you to carry out a home wifi check - room by room (and you can add rooms). Tap Start the scan. I did the latter and was "accidentally" charged an extra £3/ month on top of my volt package so just make sure they don't do that if you're entitled to them. There's no option to order a pod from the app, it keeps sending me to a "new customer" page to choose my package. . QuickStart, set up and connections. Signal does not reach my bedroom. The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability around the house. The best way to get a pod order is download the Virgin Connect app, from here do a scan. Just make sure your mobile is on the correct VM wifi network and not using any VPN's. Stream from Virgin Media. QuickStart, set up and connections. Wireless right beside the hub is averaging 220mbps outwith this room the wireless is just terrible. While connect to WiFi, Tap I’m ready. Please do get in touch if you require any further assistance, and we will be happy to help. Don't rent VM Pods at £8 per month they are shockingly restrictive and poor value. Take a screen shot of the results. Just joined. Hi Having a few bedrooms with weak signals (below 20Mb), I've attempted to use the Connect app to confirm and then allow me to order a WiFi pod. i don't have time to sit on a call to customer service for an hour. If so, Tap Optimise. Re: WiFi Pods order. Stay safe online. • Start the Scan (do this in every room) • Scan complete. So you need to prove that you can't get 30 Mbps (3. You can only order one pod at a time and there must be an interval of 7 days before ordering another pod. I've recently changed my package to a Volt package, which includes access to up to 3 Wi-Fi pods. After it has done this, it suggests that you 'rescan' the room. TiVo. Phone. Hi @xanabutt . Stream from Virgin Media. So I can help I will send you an invite into a private chat, please look out for the white envelope to accept. Networking and WiFi. Once this has been done it will advise if a pod is needed and then will allow you to order. 1 ACCEPTED SOLUTION. Hub5x Poor Wifi range, how to order wifi Pods in Networking and WiFi Friday; Need to Order Pods but I cant order through Virgin Connect in Networking and WiFi Friday; Latency, jitter and packet loss issues preventing us from working from home - considering cancelling in Speed Thursday; WiFi Pod ordering shambles in Networking. The agent will ask you to upload screenshots of the scan results and then order the pod for you which should be delivered by yodel a few days later. Please do get in touch if you require any further assistance, and we will be happy to help. Otherwise WiFi Max is an £8 Monthly addition to. I will send a private message - watch out for the purple envelope. Help with Volt. Scan complete, Tap continue. But only if the speeds are consistently below 20Mbps in that room. 4 rooms showed the. Hm I did this through the app but was never walked through ordering the pods. Any issues, please make your own Forum thread as easier to help 🙂. Glad to hear the first pod has arrived and the second is on the way! We would love to know how you get on with them. Hello, I wonder if someone can help me to order my first WiFi pod please. SpeedWi-Fi pods - failed orders. Download the Virgin Media Connect app now. If not. If you need any further help after doing this, let us know. Use the VM connect app or give customer services a call. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. That means double the mobile data on every eligible O2 Pay Monthly plan in your household. However they can be chargeable depending what package you on. . Networking and WiFi. Networking and WiFi. Then Start the scan again. If you are using a PC/Laptop then you can just click on the little at the top right-hand side of the page to access your inbox. Kind regards. Can anyone advise please? We’ve ran several scans using the app of our home. Switched On Families. The Virgin Media Connect app is the control unit for your WiFi that helps keep you connected, and it’s available to anyone with a Hub 3, 4, 5 or Hub 5X. I did the latter and was "accidentally" charged an extra £3/ month on top of my volt package so just make sure they don't do that if you're entitled to them. . See the following page for details, including how to order online via My Virgin Media or through the Connect app. Virgin Media; My Virgin Media; Shop; Help;. Start the Scan (do this in every room) Scan complete. I know I have. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. 0 Kudos. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Hi, I’m looking at how to order Wifi pods, I’ve run the diagnostics in every room via the VM Connect app. If you’re not getting download speeds of at least 20Mbps in every room with one WiFi Pod, you can request a second or third by signing in to My Virgin Media, clicking on Your Package and following the steps in the WiFi Max tab. The pods are only free for volt customers and 1gig service. . Start the Scan (do this in every room) This will be available via the purple envelope on the top right of this page. Hi stiffers . The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. The Virgin Media Connect app is the control unit for your WiFi. I have tried contacting customer services no less than 6 times and been assured on every occasion that one has been o. Reply. 🌞QuickStart, set up and connections. Networking and WiFi. Thanks newapollo. Account - Cable. I've tried using the Connect App, and it finds rooms with poor connectivity, but I don't get the option to order them. Entertain me; Broadband Deals. Once this has been done it will advise if a pod is needed and then will allow you to order. Manage Your Account. ) he went through and ordered the pod for me, so hopefully will come through and be free. the FAQ doesn't say anything about it being Volt+Gig only nor is there any mention at all on the FAQ page about them being chargeable. With the WiFi Max pods that we do, if you are on a Volt Bundle, or the 1GB package then you are entitled to the WiFi MAx pods for free. This guide looks at how Virgin Media's. Complaints. Broadband. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. Up to 3 WiFi Pods if needed. on 08-05-2023 21:07. Tap Start the scan. Do: use the Connect app to run a super-intelligent WiFi home scan. I have set up the new hub 5 router and have good reception close to the Hub 5, but have poor WiFi in the kitchen at the back of the house. on 17-06-2022 22:08. 10 minutes ago. Our new WiFi Max service allows you to have up to 3 pods. Ashleigh_C. I have a deadzone in my pantry and need to get wifi working so my smart lights can work. Hey @JOHNBOY58, thanks for reaching out to us and a warm welcome to the Virgin Media forums. I'm a Very Insightful Person, I'm. Thanks for confirming your details via private message @k850ilw. Working together with your Virgin Media hub, the pods will change your settings automatically to manage interference and make sure you’re on the best connection. Best. Welcome to Virgin Media’s help and support page. Kindest regards, David_Bn. Then Start the scan again. When I run the Virgin Connect scan I get 'oops, something went wrong, try again or call 0345 454 1111 etc'. Technical assistance just gets an AI that assumes there's a fault. When I try to get a pod it seems like I an going to be charged even though I am an existing o2 customer who should be able to. Due to this, we are only able to offer limited help. I have done room tests and need pods but similarly cannot see how to order them. TV. Then Start the scan again. Typically, extenders are linked through a wired port using an Ethernet cable. Glad to hear the first pod has arrived and the second is on the way! We would love to know how you get on with them. WiFi Pod ordering shambles. Thanks for posting and welcome back to the community. Once this is done, you can add more Pods (up to a total of 3) at a later date. To check if a Pod is needed, use the Connect App to do a wireless scan in the property. Unfortunately, the message said that ordering could only be done by phone. The pods can only be sent out one at a time too. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. Had Virgin Installed around August when they came to the area, was given a Hub5x with a 1gig package and told that modem mode would enable me to use my own kit that i wanted to run. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room) When the scan is complete tap Optimise WiFi. Gaming Support. Subscribe 3K views 1 month ago #meshwifi #pod #wifi6 Virgin Media WIFI Pods | GIG1 | - Setup & How to Use ( in depth guide ) any issues don't hesitate to. Wireless in my living room using Virgin's speed test is sometimes coming in at only 3mb and upstairs is equally the same. Account - Mobile. It is not great - often the reconnections drop out or can't be made. While connect to WiFi, Tap I’m ready. I will be able to assist you on this and get a pod sent out. Networking and WiFi. Hi I've been upgraded to Volt but can't see anything on my broadband account on the app, its just a blank page. I am looking to order WiFi pods as I previously had boosters from Sky that provided full coverage. TV on the go. No setup fee. Browse Virgin Media Virgin Media Community. Hi , Thank you for your post and welcome to our community forums. . · Tap Add a room, Tap the room you're in. This shiny new version of the app is the control unit for your WiFi that helps get your Virgin Media broadband up and running. The VM Connect app advised to order the WiFi pods, but with no information on how to do this. Sorry to see you've been having difficulties in ordering the WIFI Pods via the Connect App 😔 I'll certainly be happy to help arrange this first Pod for you. My Virgin Media App. The app says I'm optimised, but I cannot find a way to order my first WiFi pod to overcome my issues. Hmm. Wait 2 mintues for Scan. I know I need at least one additional wifi pod but there seems to be no menu option that lets me order one. However, the connect app directs me to the website, the website doesn't have an order link. I cannot see the Message Us icon on Safari or Edge. Our new WiFi Max service allows you to have up to 3 pods. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the. Virgin Media. Browse Virgin Media Virgin Media Community. Wi-Fi pods - failed orders. Can someone assist me with getting a Wi-Fi pod please? Many thanks! As long as all of the above points are all met then the Pod should automatically connect to your Hub's Wi-Fi and begin broadcasting. Next, it checks your broadband speed to make sure there are no issues preventing you getting the most from it. Subscribe to this message's RSS feed. Tried to call but no go there either. If it finds a potential signal-less spot, it’ll test our broadband speed to the WiFi Hub to make sure there isn’t a problem with your network. You need to do a scan on the connect app. Check out the purple envelope in the top right hand corner for a private. Router placed in best possible position. There's areas of my house that get no wifi signal. 5X hub with poor WiFi, pods repeatedly cancelled in Networking and WiFi 10 hours ago; Order Wi-Fi pods in Networking and WiFi yesterday; Virgin Media Refusing to send Wifi Pods or max even though the Wi-Fi speed is lower than the Guarentee in Networking and WiFi yesterday; Wifi pod issues in Networking and WiFi Saturday; WiFi. 0 Kudos. Can anyone advise please? We’ve ran several scans using the app of our home. . 0 Kudos. There's areas of my house that get no wifi signal. Re: Order WiFi pods. This will be available via the purple envelope on the top right of this page. Inefficient, extremely poor designed process. Tap Start the scan. Wow, so basically I will be charged up to £10 a month on top of the £110 I am already paying for basic broadband, basic TV package and a phoneline I can not use! Time to switch providers!! Please see message 2 on the following <<< pinned post >>> which details how to request the wifi pods. 😞 I will assist you on this and send a private message. you can order a WiFi Pod online – just run a test on your services first. AndChiron • 4 days ago. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Manage Your Account. I know I have. Hi Please see message 2 on the following <<< pinned post >>> which details how to request the wifi podsHey steff_c Thanks for your post here, sorry to see your pod is partially covering your signal, this is definitely a case where we need to add one more to get this issue sorted. I couldn't see any way to order my 1st wifi pod online so I had to phone CS and attempt to navigate the phone options to get through to the right person who could help me with this order. To install a. Our new WiFi Max service allows you to have up to 3 pods. . While connect to WiFi, Tap I’m ready. Home Phone. Tap Add a room, Tap the room you're in. Either wait here for a mod to reply which could take a while or call VM. Hey , Welcome to the community and thanks for taking the time to post your issue on the forums. As explained in the video, all you need to do to get your hands on an intelligent WiFi Booster is use the Connect app home scan feature. 0 Kudos. Speed It's great to hear you're looking at having WiFi Pods. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. SpeedQuickStart, set up and connections. Options on 15-10-2021 15:06 Pods are free to customers on 1GB or Ultimate Oomph packages - is that you? If so you have tio call in to order the first one. Virgin TV 360. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. Re: Wifi Pods. Regards. Reply. Wait 2 mintues for Scan. Switched On. You can also check out how all your WiFi Pods are doing – see their signal strength, see which devices are connected to each one, get troubleshooting tips, rename them and much more.